I just want to thank everyone who has taken the time to thank me for doing the videos on the site. It feels great to know that it's helping.
If there is a downside, it's how the video's have spiked our telephone traffic. Not that the actual calls are an issue, it's mainly that there's no way to handle them all, at any given time. Our website gets National attention from our advertisements, and we would need a staff of 20 to even begin grabbing the phone each time it rings. Needless to say, our voice mail gets a workout. I also want to handle many of the questions personally, and many customers want to speak with me about various products.
If you fall into this situation, please know that I return every call the same day. There is one exception, I don't call back East after 5pm Pacific time (8pm Eastern). I have a phobia about calling way to late, and waking someone up...lol.
